Firewall Systems offer a full range of customer support options including same and next business day replacement warranties, premium support plans, on-site installation and training. Our engineers have been trained by the vendors to ensure our support is second to none. We are Australias' only WatchGuard Certified Training partner as well as the only advanced replacement warranty centre for many of our vendors. We offer a number of installation options from pre configs to full onsite installation to ensure your purchase is installed correctly.
In addition to the vendors standard support offerings, Firewall Systems offer additional local support as follows.
Our support policy effective from 1st July 2004:
Phone and email based technical support for our resellers is free. Onsite support is an additional charge, please refer to the prevailing Firewall Systems Services price list for pricing.
But what about hardware?
Standard vendors warranty applies to all our products which in some cases might take some time if it is a Return To Base (RTB) warranty. If you need Next Business Day Hardware Replacment (NBDHR) or 24x7x4 hour response for failed hardware, these are available for most of our products, please refer to the Firewall Systems price list for details of our DC FireBlanket service.
Further help and information:
For further information please contact your account manager or send us an email: firstname.lastname@example.org.