The following links are available for support of Fortinet Products.  

Support for Fortinet Products is available through your reseller. Fortinet Authorised reseller are eligible to call TAC on 1800 425 477.  This will provide access for resellers ONLY. Endusers always call their reseller for support.

Online support and knowledge base access is available once you register your product at https://support.fortinet.com/Login/UserLogin.aspx

If your Fortinet Product has a Firewall Systems Fireblanket service provided with it then all you need to do is provide us with an RMA or Incident number from the vendor and we will enact the Fireblanket service. The Fireblanket service is simply a hardware swap service for faulty product - not a generic support contract. Often the fault is a software issue not a hardware issue. The best way to determine if this is the case is to log the incident with the manufacturer of the product. Once they issue an RMA number you can initiate the Fireblanket Service. To log the incident use the above phone number or go to the support web site. If the unit does not power up at all you can initiate the Fireblanket service without waiting for an RMA number.

Other Usefull Fortinet Links.

Documentation
http://docs.forticare.com/

Support/Product Registration
https://support.fortinet.com/Login/UserLogin.aspx

Knowledge Center
http://kc.forticare.com/

What's New Archive
http://kc.forticare.com/default.asp?SID=&Lang=1&id=804

Technical Forums
http://support.fortinet.com/forum

RSS Feeds: Fortinet Techdoc Updates
http://docs.forticare.com/techdocs.xml

FortiGuard Center
http://www.fortinet.com/FortiGuardCenter/rss/fg.xml

FortiGuard Recent Descriptions
http://www.fortinet.com/FortiGuardCenter/rss/recent_desc.xml