The following link provides an overview of the available support options for Crossbeam Systems products.

http://www.crossbeam.com/services/technical-support

If your Crossbeam System product has a Firewall Systems FireBlanket service provided with it then all you need to do is provide us with an RMA number from Crossbeam Systems and we will enact the FireBlanket service.

The FireBlanket service is simply a hardware swap service for faulty product. Often the fault is a software issue not a hardware issue. The best way to determine if this is the case is to log the incident with the manufacturer of the product. Once they issue an RMA number you can initiate the FireBlanket Service. To log the incident use the above phone number or go to the support web site. If the unit does not power up at all you can initiate the FireBlanket service without waiting for an RMA number.