The following links are available for support of Watchguard Technologies products.

Australian Support number is 1800 304 496 . This will provide access for standard resellers and endusers to normal US based support.

If your Watchguard products has a Firewall Systems Fireblanket service provided with it then all you need to do is provide us with an RMA number from Watchguard and we will enact the Fireblanket service. The Fireblanket service is simply a hardware swap service for faulty product. Often the fault is a software issue not a hardware issue. The best way to determine if this is the case is to log the incident with the manufacturer of the product. Once they issue an RMA number you can initiate the Fireblanket Service. To log the incident use the above phone number or go to the support web site. If the unit does not power up at all you can initiate the Fireblanket service without waiting for an RMA number.

Online Support for existing customers. You will need to log in with your Live Security username and password.
https://www.watchguard.com/support/

Partner Support information can be found here.
https://www.watchguard.com/support/partnersupport_cert.asp

Full RMA information is available here
https://www.watchguard.com/support/rmasupport.asp

Product Documentation
http://www.watchguard.com/help/documentation/

Other Watchguard Customer Care information
https://www.watchguard.com/support/customercare.asp

Out of Warranty Repair Charges
https://www.watchguard.com/support/warrantyout.asp

There is a huge amount of information is the user forums as well.
http://www.watchguard.com/forum/

And you should really try out the New Instant Answers Section
http://www2.nohold.net/noHoldCust515/Prod_1/Articles49562/watchguard_landing_page.html