The following links are available for support of Tipping Point products. Customers with any sort of Maintenance, Digital Vaccine , Digital Vaccine Gold etc should use the following information for support.
Australian Support number is 1800 783 933 . This will provide access for standard resellers and endusers to the Tipping Point TAC. Other numbers are +1 512 681 8524 should the TAC number be unavailable.
Email support is available from these addresses email@example.com and firstname.lastname@example.org
If your Tipping Point products has a Firewall Systems Fireblanket service provided with it then all you need to do is provide us with an RMA or Incident number from Tipping Point and we will enact the Fireblanket service. The Fireblanket service is simply a hardware swap service for faulty product - not a generic support contract. Often the fault is a software issue not a hardware issue. The best way to determine if this is the case is to log the incident with the manufacturer of the product. Once they issue an RMA number you can initiate the Fireblanket Service. To log the incident use the above phone number or go to the support web site. If the unit does not power up at all you can initiate the Fireblanket service without waiting for an RMA number.
Online Support for existing customers.
To access the Threat Management Centre for software updates , knowledge base etc, log in to the following site.