The following links are available for support of Blue Coat Systems products.
Australian Support number is 1800 358 536. This will provide access for standard resellers and endusers to 24/7 global support.
New Zealand Support number is 0800 450 591. This will provide access for standard resellers and endusers to 24/7 global support.
If your Blue Coat Systems product has a Firewall Systems Fireblanket service provided with it then all you need to do is provide us with an RMA number from Blue Coat Systems and we will enact the Fireblanket service. The Fireblanket service is simply a hardware swap service for faulty product. Often the fault is a software issue not a hardware issue. The best way to determine if this is the case is to log the incident with the manufacturer of the product. Once they issue an RMA number you can initiate the Fireblanket Service. To log the incident use the above phone number or go to the support web site. If the unit does not power up at all you can initiate the Fireblanket service without waiting for an RMA number.
Online Support for existing customers. This includes product manuals, RMA advice, Upgrades and Licensing. You will need to log in with your Webpower username and password.
Partner Support information can be found here.