The following links are available for support of AirMagnet products. Customers with any sort of Vendor Maintenance Plans should use the following information for support. 

International Support number is  0011 1 408 400 0200. This will provide access for standard resellers and endusers to the AirMagnet Support Centre. 
There is no direct email support available, however online support is available through the following link  http://www.airmagnet.com/support/submit-report.php

If your AirMagnet Product has a Firewall Systems Fireblanket service provided with it then all you need to do is provide us with an RMA or Incident number from AirMagnet and we will enact the Fireblanket service. The Fireblanket service is simply a hardware swap service for faulty product - not a generic support contract. Often the fault is a software issue not a hardware issue. The best way to determine if this is the case is to log the incident with the manufacturer of the product. Once they issue an RMA number you can initiate the Fireblanket Service. To log the incident use the above phone number or go to the support web site. If the unit does not power up at all you can initiate the Fireblanket service without waiting for an RMA number.

AirMagnet customers can access the latest software and technical information and search knowledge base articles directly from the dedicated MyAirMagnet link.
http://www.airmagnet.com/my_airmagnet/index.php

AirMagnet Resellers can access their own partner section here:  http://www.airmagnet.com/partner_extranet

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