Creating knowledge driven relationships

Consultation up and down the channel

Firewall Systems product specialists and engineers work closely with channel partners to provide optimal threat management solutions for end users. Each technical request from a reseller is analysed for technology requirements. Because we operate multi-vendor, multi-platform laboratories, engineers are able to simulate many different situations in order to devise quick solutions for resellers. After a threat management solution has been designed and implemented, systems engineers assist with troubleshooting, upgrades and fault management.

Security by design

Our policy design team is focused on threat management conceptualisation rather than on products and technologies. This means we can define the best overall policy strategies for resellers. Certified security professionals help resellers successfully handle lucrative IT security projects—especially those involving outsourced, remotely managed or multi-vendor threat management policy.

Responsible channel support

Our business plan is to help our resellers in offering the most exciting and profitable security solutions to integrate into their clients’ networks. Our commitment is to:

• Increase run-rate through the introduction of new vendors within the security marketplace and through lead generation for these technologies
• Distribute technology that provides single vendor Unified Threat Management (UTM) solutions, as well as multi-vendor Specific Threat Management (STM) solutions
• Engage with vendor sales teams to identify and work on key opportunities jointly
• Work hand-in-hand with the reseller’s sales and technical resources
• Reduce reseller’s business costs by providing specific security expertise to complement their skills
• Provide resellers with extra sales and professional resources
• Educate reseller’s account managers on our product range and continue to encourage and reward multi-vendor selling initiatives
• Capitalise on our knowledge of IT security vendors and segmentation by vertical market and product line.

FireProof™ owner-focused security services

Firewall Systems develops and maintains a complete portfolio of security services that approach threat management issues as if they were our own. These include:

• Professional network and penetration testing
• Firewall design and pre-purchased firewall checkups
• Real-time alarm systems and environment monitoring
• Encryption design
• Threat management monitoring
• Vulnerability management services
• Threat/risk assessment and disaster recovery planning
• IT security audit and review

FireProof™ Vulnerability Management Services

Our state-of-the-art Vulnerability Management Services will expose any system vulnerabilities through detailed analysis, penetration and reporting. We remotely evaluate internet-enabled servers and appliances (including web, mail and application servers), firewalls, IDS, switches and routers in order to expose network vulnerabilities and potential exploits by providing a hacker’s perspective of the system. Our resellers can then offer threat management solutions for exposed weaknesses and security holes.

FireProof™ Logistics

FireProof™ Logistics is our comprehensive technology preparation program for management and configuration of all hardware and software for the end-user. Devices can be configured, tested and delivered anywhere in Australia within 48 hours.

FireBlanket™

Firewall Systems understands the critical nature of your customers’ IT security products and have developed a unique advance replacement service to suit. FireBlanket covers your customers in the event that the hardware defending their network fails. The FireBlanket service is delivered in one of two ways depending on the vendor product that is covered.

• We ship a replacement product to the end customer; or
• We ship a loan unit that the customer can use until their replacement from overseas arrives

Either way, we collect the faulty unit and return it on behalf of the customer to the manufacturer. Our standard service is next business day for Sydney and Melbourne metropolitan areas and best effort for the rest of Australia. Extended hour contracts are also available.

On selected products we also store the configuration of the security product on a weekly basis and download the configuration to the unit before shipping to the customer.

FireWatch™ Lifetime Bundles

Even the most advanced threat management technology from the world's leading vendors is inadequate in isolation. Without continued, invisible and comprehensive tuning of threat management devices and applications, all businesses are vulnerable. Firewall Systems™ recognises that a complete threat management solution requires a complete suite of managed services to ensure our resellers combine best of breed technology with all the services necessary to meet the security policy requirements of an organisation and the Service Level Agreements (SLAs) that validate them.

Our FireWatch™ offerings include managed services such as policy tuning (post design); configuration and instalment; vulnerability assessment, monitoring and management; remote monitoring; technology maintenance; version control; upgrades and updates; plus comprehensive reporting and ongoing assessment of deployments by security experts.

These services are only available through our reseller partners and are developed in association with our vendors to ensure the technology we distribute is never a passive option but a live, continuous, complete IT threat management solution.